CUSTOMER SERVICE
SHIPPING & DELIVERY
PROCESSINGPlease note, we cannot edit orders once they are placed and registered in our system. Most orders are processed and shipped within 5-7 business days of purchase. However, please allow up to 8-10 business days for processing.
TRACKING
If your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early. If your package has not been located after the above time period, please contact hello@chopchop.cc
RETURNS & EXCHANGES
RETURN POLICYChop Chop aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.
To return an item, the following conditions must be met:
• Returns must be made within 10 business days of delivery.
• The returned item(s) must be unused and complete.
Once item(s) are received and inspected, store credit will be issued for returned items. If an exchange is being made, the customer will be required to purchase the desired item using the store credit issued. We are not responsible for risk of loss or damage during return shipment.
PLEASE NOTE
• Customers will not be refunded for initial shipping costs.
• Store credit for the webshop will be given for the retail price of item(s) purchased.